SUPPORT PAGE — DISTRIBUTOR APP URL to enter in App Store Connect: https://rektech.uk/support

Page Title: Distributor App — Help & Support

Welcome Message: Welcome to Distributor App Support. We're here to help you with any questions, issues, or feedback about the app. Our team typically responds within 24 hours on business days.

FREQUENTLY ASKED QUESTIONS

Q: How do I create an account? A: Open the app, tap "Register" on the login screen, fill in your name, email, phone number, and business details, then submit. You will receive a confirmation once your account is approved.

Q: I forgot my password. How do I reset it? A: On the login screen, tap "Forgot Password", enter your registered email address, and follow the OTP verification steps to set a new password.

Q: How do I place an order? A: Browse products from the home screen or search for specific items. Add products to your cart, review your cart, and proceed to checkout to place your order.

Q: How do I view my invoices? A: Go to Profile → My Invoices to view all your past invoices. You can also download invoices as PDF directly from the app.

Q: How do I track my order status? A: Go to Profile → My Orders to see the current status of all your orders including placed, processing, shipped, and delivered.

Q: Why is a product showing as out of stock? A: Stock availability is updated in real time. If a product is out of stock, please check back later or contact your sales representative.

Q: How do I update my delivery address? A: Go to Profile → Edit Profile to update your delivery address. You can also use the location button to auto-fill your current address.

Q: How do I add a product to my wishlist? A: On any product card or product detail page, tap the heart icon to save it to your wishlist. Access your wishlist from Profile → Wishlist.

Q: The app is not loading products. What should I do? A: Please check your internet connection and try again. If the issue persists, close the app completely and reopen it. If it still does not work, contact us at the email below.

Q: How do I enable or disable push notifications? A: Go to your iPhone Settings → Distributor App → Notifications and toggle notifications on or off as preferred.

Q: How do I delete my account? A: To request account deletion, please email us at rektech.uk@gmail.com with the subject "Account Deletion Request" and your registered email address. We will process your request within 7 business days.

CONTACT US

Email: rektech.uk@gmail.com Phone: +91 7878959565 Website: rektech.uk Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

REPORT A BUG

If you found a bug or technical issue, please email us with the following details:

• Your device model (e.g. iPhone 14)
• iOS version
• App version (found in Profile → About)
• Description of the issue
• Steps to reproduce the problem

Send bug reports to: rektech.uk@gmail.com Subject line: Bug Report — Distributor App

PRIVACY POLICY

Your privacy matters to us. Read our full Privacy Policy at: https://rektech.uk/privacy-policy

We collect only the minimum data required to provide our services including your name, email, phone number, delivery address, and location (only when you grant permission). We do not sell your data to third parties.

ABOUT THE APP

App Name: Distributor App Developer: Rektech UK Version: 1.0.2 Bundle ID: com.rektech.manufacturer Platform: iOS Contact: rektech.uk@gmail.com

RESPONSE TIME

We aim to respond to all support requests within 24 hours on business days. For urgent issues, please call us directly at +91 8690203040.